At starhk, your privacy matters. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the starhk Platform. We are committed to full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
A plain-language summary of how starhk handles your personal data. The full legal text follows below.
This Privacy Policy ("Policy") describes how starhk ("starhk," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") of the starhk online gaming platform accessible at https://starhk.org ("Platform").
This Policy applies to all personal data processed by starhk in connection with your use of the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.
starhk is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.
By registering for or using the starhk Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the starhk Platform.
starhk acts as the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, starhk determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law.
starhk has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. Contact details for the DPO are provided in Section 15 of this Policy.
When you register for a starhk account, we collect: full legal name, date of birth, nationality, residential address (including city, province, and postal code), email address, mobile phone number, and username.
To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (such as a Philippine National ID, passport, driver's license, or SSS/GSIS card), proof of address documents, and source of funds documentation.
We collect information necessary to process deposits and withdrawals, including GCash account details, PayMaya account details, bank account information (account name, account number, bank name), and transaction history. We do not store full payment card numbers on our servers.
We collect data about your use of the Platform, including game history, wagering activity, session duration, login timestamps, and responsible gaming tool usage (such as deposit limits and self-exclusion requests).
We automatically collect certain technical data when you access the Platform, including IP address, device type and model, operating system, browser type and version, referring URLs, and pages visited on the Platform.
We retain records of communications between you and starhk, including customer support chat logs, emails, and any feedback or complaints submitted through the Platform.
starhk collects your personal data through the following means:
starhk uses your personal data for the following purposes:
starhk processes your personal data on the following legal bases under the Data Privacy Act of 2012:
starhk may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, Philippine banks), KYC and identity verification providers, fraud prevention and security service providers, customer support platform providers, and data analytics providers. All service providers are contractually required to process your data only on starhk's instructions and in compliance with applicable data privacy law.
starhk may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities where required by law or regulatory directive. Such disclosures are made only to the extent required and are handled with appropriate confidentiality.
In the event of a merger, acquisition, or sale of all or substantially all of starhk's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
starhk does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of your data is limited to the purposes described in this Policy.
starhk retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with starhk and for a period thereafter as required by applicable Philippine law.
Specifically, starhk retains:
Upon expiry of the applicable retention period, starhk will securely delete or anonymize your personal data in accordance with its data disposal procedures.
starhk uses the following types of cookies and similar technologies on the Platform:
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the starhk Platform. For more information on managing cookies, refer to your browser's help documentation.
starhk implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system is completely secure. While starhk takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in serious harm to you, starhk will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by starhk:
To exercise any of the above rights, please contact starhk's Data Protection Officer using the contact details provided in Section 15. starhk will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.
The starhk Platform is strictly intended for persons who are at least twenty-one (21) years of age. starhk does not knowingly collect personal data from individuals under the age of 21. If starhk becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete such data and close the associated account.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to starhk, please contact our Data Protection Officer immediately using the contact details in Section 15.
starhk primarily stores and processes your personal data within the Republic of the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example where starhk uses service providers located in other jurisdictions.
Where such international transfers occur, starhk ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required under the Data Privacy Act of 2012. starhk will not transfer your personal data to a country that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.
starhk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, starhk will notify registered players by email or by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the starhk Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how starhk protects your personal data.
If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or starhk's data processing practices, please contact our Data Protection Officer through the following channels:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC's complaints process is available through official Philippine government channels.
For responsible gaming concerns, please visit our Responsible Gaming page or contact support directly. For a full overview of your rights and obligations on the Platform, please review our Terms & Conditions.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust starhk for a secure, fair, and exciting gaming experience.
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